If you have any questions, comments, suggestions, complaints, or products that you can't find at Sexy Toy Box, we're here to help. We promise to get back to any emails sent within 24 hours, although it is usually much less. Please note that many questions regarding our policies, postage, and sales practices can be found here. To answer our most common queries, we are unable to post items overseas and postage is free to anywhere in Australia. Please select the most suitable e-mail address to send your queries to from below:
If you'd like to send us an order but would
rather do it by mail, you can download our mail order form here. If the window will not open,
you may be required to disable blocking pop-ups in your
Customer Service firstname.lastname@example.org: For questions about products and availability, gift ideas, ordering specific products in, gift certificates, and problems with our products. Please be sure the check your junk mail folder if you do not receive a reply, as many free email providers filter them out.
Sales email@example.com : For questions regarding the transactions themselves, such as to check the status of orders, and information about the types of payments accepted and how to use them. If you are having trouble effecting a PayPal transaction, please use this address. Please be sure the check your junk mail folder if you do not receive a reply, as many free email providers filter them out.
Webmaster firstname.lastname@example.org : For difficulties or errors encountered with the site itself, such as broken links or pages that will not load.
Please address all cheques, money orders and authorised returns to:
Sexy Toy Box Australia (or STBA
Retail, or similar)