Disclaimer & Policies

PRIVACY POLICY:

Sexy Toy Box Australia abides by the new Australian privacy legislation in the way that it collects, uses, secures and discloses personal information.

What we collect:
We lawfully collect the personal information that is required for Sexy Toy Box Australia to function effectively. This includes such information as your name, address, telephone number email address and the product/s that you purchase, which is supplied by you when you request our products. This information is essential to allow us to complete your transaction and supply you with the goods requested. Additional information may be gathered through communications between us and you, in order to help serve you effectively. We do not gather any information about you that you do not personally supply yourself - your internet activities, including the products you view on sexytoybox.com.au, will not be explicitly recorded by us.

How we use your information:
We utilise the information that we collect for the purpose disclosed at the time of collection, and in order to assist you as requested. We will not use personal information for any other purpose without first seeking your consent, unless required by law. Generally, we will only use your personal information to establish and maintain your relationship as a customer of Sexy Toy Box Australia, to provide the products that you have requested from Sexy Toy Box Australia, to administer and manage those products requested, and to answer your inquiries. If requested by you, we may use your information to communicate special offers and new products to you by e-mail.

We will not, under any circumstances, give, sell, rent or otherwise exchange your personal information any with third parties for the purposes of advertising or otherwise, nor we will supply your personal information to anyone (friends, family members, etc.) other than yourself, unless you explicitly request that we do so and provide clear information the confirm your identity when doing so.

Access to your personal information:
You can generally gain access to the personal information that Sexy Toy Box Australia holds about you, subject to some exemptions allowed by the law, upon request. If you would like to view or amend your details, please contact us customerservice@sexytoybox.com.au.

Security:
Sexy Toy Box Australia will take all reasonable steps to ensure the security of your personal information which we hold, and keep this information as accurate and up to date as possible.

However, the internet is not always a secure method of transmitting information. Accordingly, Sexy Toy Box Australia cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorised access or use of that information. Your transaction is processed using 128-bit encryption by our Global Transaction Server to help ensure your privacy and safety.

Similarly for cheques and money orders sent by traditional post, there is the unavoidable possibility of your information being accessed by others along the way. If you wish to increase the security of mailed orders, we suggest using registered post to allow you to track what is sent.

Changes to this Privacy Policy:
Occasionally, it may be necessary to review and revise our Privacy Policy. If/when this occurs, the amended version will be posed on www.sexytoybox.com.au, so we suggest that you regularly review our policy.

Minimum Required Information:
In order to best minimise the risk of credit card fraud and product our customers' security, we require that a minimum amount of information be supplied when placing orders by credit card. While this minimum depends upon the circumstances of the order, we require at least three of:
- a fixed address
- a landline phone number
- an e-mail address that is not from a free server (such as Hotmail or Yahoo!)
- a full name
These details need not be supplied on the order form, and as such you are free to provide mobile or P.O. box addresses - however, if you do so we require that the fixed address/landline phone number be supplied in the additional information section of the order form. This additional information will never be used to contact you or anyone else, and will not be transferred to any third party, unless ordered to do so by law. If sufficient information is not supplied, we may request additional information, or may not be able to process your order.

Contact Us:
If you require any further information, or have any questions, complaints, or problems in relation to this privacy policy or our information handling practices in general, please contact us at customerservice@sexytoybox.com.au.

RETURN POLICY:

Refunds:
All items are hygienically checked for defects when we receive them, and immediately prior to being sent. This is to ensure that the risk of faulty products being received is minimal. Due to the intimate nature of our products, refunds can only be granted for items that are received as faulty.

Items with manufacturer’s faults must be returned within 14 days of receiving the goods, and will be replaced at our discretion free of charge after we can confirm that the goods are indeed faulty. If the item/s in question cannot be replaced, we will offer you a similar item of equal or greater value, or failing this a credit note will be issued. If for some reason this is unsuitable to you, a refund can be arranged, minus the postage costs incurred by us in the initial shipping, at our discretion. Refunds can be made in the form of cheque or bank deposit, but refunds directly onto credit cards will generally not be possible.

Items cannot be replaced or any refunds given for products that the customer decides are unsuitable, if the customer isn’t satisfied with the performance or effects of the product, or the customer simply changes their mind, due to the obvious health and safety regulations that govern the sale and use of our adult products.

Goods Damaged in Transit:
Sexy Toy Box ensures that all items are adequately protected against reasonable levels of rough handling by packing them in bubble wrap. However occasionally items are damaged in the post, which is something that we cannot be held responsible for. We cannot exchange or refund items should the packaging itself be damaged, although we may offer a replacement/credit note/refund at our discretion if the item itself is significantly damaged. We suggest that if significant damage occurs in transit that you contact us customerservice@sexytoybox.com.au and if we believe that it is appropriate, we will instruct you to return the damaged goods (or reasonable evidence that the goods are destroyed - fragments, etc.) at your expense and we will issue a replacement/credit note/refund as we see fit. We must be notified of any damage sustained in transit within 2 days of your receiving the damaged item, as we cannot be held responsible for breakages during use. All items are sent using the regular post route. Hi-risk items may be sent via Registered Post at our discretion. If you are particularly concerned about damage to the packaging, we suggest that you let us know (for small items) or purchase additional packaging from our 'Extra Postage Options' category (for large items).

Goods Not Received:
If your item is not received within 15 working days after it is posted, it will be assumed to be lost in the post. In such an occurrence, and after confirmation that the postal details supplied by you upon placing your order were correct, a replacement/credit note/refund (as deemed appropriate by us) will be issued for the product minus freight costs incured. In order to do this, we will require that you download, sign and return a document stating that you a) have not received the item in question, b) do not know the whereabouts of the item in question, unless it can be confirmed by Australia Post that the item/s in question have been lost in the post. In the event that the goods have been marked as received by Australia Post, no compensation will be issued.

Method of Refund:
Where possible, refunds will made by cheque, bank deposit, or credit note. We do not usually perform refunds directly onto credit cards unless exceptional circumstances permit.

How to Make a Return:
To make a return, please fill out and email the returns form to us at customerservice@sexytoybox.com.au, or copy and paste the information below into an email and return it to us via email.

Name:
Street Address:
Town/Suburb:
State:
Postcode:
Email Address:
Contact Phone:
Mobile:
Product in Question:
Order Number:
Order Date:
Reason for Return (please be specific):

Would You Like: Replacement Credit Note Refund minus initial postage costs

TERMS & CONDITIONS:

By viewing the information available at Sexy Toy Box Australia, and/or purchasing goods from Sexy Toy Box Australia, you are agreeing that you have both read and accepted to be bound by the terms and conditions of purchase outlined below, in its entirety.

- You must be over 18 years of age, or whatever age is dictated by the country, state and/or jurisdiction in which you reside, to allow you to purchase, use and possess goods of an adult nature.

- You must not supply, or otherwise allow access to, the adult products or information available on this site to people under the age of 18 years, or whichever age is dictated by the country, state and/or jurisdiction in which you and they reside.

- You have read the privacy policy, returns policy, and disclaimer and agree to be bound by the conditions outlined in them.

- It is soley your responsibility to ensure that you are complying with customs and other applicable laws and regulations in your purchase of our products. If it is for any reason illegal for you to own, view or purchase adult products, the risk and responsibility for doing so is accepted soley by you.

- No part of this website may be reproduced in any way, shape or form, in whole or in part, without written consent from management at Sexy Toy Box Australia.

- We offer no guarantees as to the effectiveness of the products that we supply.

- You must supply accurate and sufficient information as described in the Privacy Policy and in the secure checkout system.

DISCLAIMER:

Information on this website, or otherwise attainable through Sexy Toy Box Australia or their staff, is offered only for the purposes of understanding the products offered. It is in no way intended as specific instructions, suggestions or recommendations on how to use our products or otherwise, nor is it a guarantee of the safety of any activities involving our products or business. Sexy Toy Box Australia will not be held responsible for any financial, property or personal damages that may be caused through use of our products or the information of our site, nor will it be liable for any financial or other losses, or death or other injury occurring as a direct or indirect result of the use of our products or site. Any infringements upon law caused by your purchase, importing, exporting or possession of our products will be soley your responsibility. We reserve the right to reject, delay, or inquire into any orders at any time, in order to reduce the risk of credit card fraud or other unlawful activities.